Case Studies

Delivered expert-level Tier 3 support for 82,000 users, maintaining seamless operations and security integrity for critical email and identity infrastructure processing 67.3M+ messages daily.
Averted 32,500 hours of mission-critical downtime by engineering and executing troubleshooting solutions for a 100,000-mailbox Microsoft cloud email environment.
Guaranteed the reliability and security of core identity and messaging services by meticulously managing on-premises Exchange and Active Directory in strict accordance with corporate ITIM procedures.
Executed a strategic migration from legacy Windows workstations to a modern RDS Windows Server environment, enhancing data security, centralizing management, and improving user performance.
Enhanced network reliability and security by integrating Infoblox conditional forwarders into the DNS architecture, establishing granular control that streamlined name resolution and reduced security vulnerabilities.
Engineered the successful integration of 35 application dependencies for the Microsoft Connected Experience, expertly configuring M365 policies to deliver a seamless and unified end-user environment.
Enhanced organizational security and strengthened the company's security posture by successfully actioning 180 requests to block malicious external senders, safeguarding critical internal accounts from compromise.

Instituted a dedicated Triage support model following a major Exchange migration, improving the end-user experience for 135,000 users by establishing a rapid-response channel for all technical inquiries.
Spearheaded the enterprise-wide integration of Workspace One MDM, securing corporate data across more than 85,000 mobile devices through robust policy enforcement and remote management capabilities.
Directed all deployment phases and post-launch troubleshooting for Workspace One, ensuring a stable and secure mobile environment by resolving hundreds of users and system-level technical challenges.
Streamlined IT infrastructure by managing the end-to-end decommissioning of 12 legacy EMC systems post-merger, resulting in significant operational cost savings and a reduced data center footprint.

Delivered high-quality Tier 2 support for 2,500 employees, achieving customer satisfaction (CSAT) score through effective troubleshooting of Microsoft 365 applications, Active Directory authentication, and Cisco VPN issues
Mitigated migration risks by performing in-depth dependency analysis on core servers, guaranteeing application availability and preventing costly service interruptions throughout the transition.
Served as the subject matter expert for service account transitions, advising dozens of teams to ensure the successful testing and functionality of their applications post-migration.
Solved a complex system interoperability challenge between legacy and modern platforms by developing a custom PowerShell script, automating data transfer and saving hours of manual work.
Leveraged a suite of tools including Quest Migration Manager and RUM to execute cross forest Active Directory migrations, performing critical cleanup, discovery, and processing tasks that ensured data integrity.